Cracked screens, dead motherboards, water damage, virus removal. Our certified engineers handle all major brands with genuine parts and a 90-day repair guarantee.
From entry-level Chromebooks to high-end workstations, our lab handles everything. Every repair comes with a diagnostic report and transparent pricing.
Outdated BIOS can cause boot failures, hardware incompatibility, security vulnerabilities, and blocked OS upgrades. We safely flash the latest manufacturer-certified BIOS and firmware for your specific laptop model, covering EC firmware, SSD firmware, and thunderbolt controller updates. We also recover bricked BIOS chips using hardware programmers when a bad flash has left the laptop unbootable.
Cracked screen, flickering, dead pixels, backlight failure. We replace laptop, tablet, and ultrabook displays with OEM or high-grade compatible panels. Includes full display calibration post-repair. We stock panels for HP, Dell, Lenovo, Asus, Acer, and MacBook lines.
Swollen battery, fast drain, not charging, shutting off randomly. We replace laptop batteries with cells matched to the original spec. Capacity is tested with professional equipment after install. Genuine 6-cell and 4-cell options available for most models.
Sticky keys, missing keycaps, keys not registering, trackpad clicking erratically. We replace full keyboard assemblies or individual keys. Trackpad repairs include gesture recalibration. Spill-damaged keyboards cleaned with ultrasonic treatment where possible.
No power, random shutdowns, burned chips, blown capacitors, failed GPU. Our engineers perform board-level diagnostics using oscilloscopes and thermal cameras. BGA chip re-balling, micro-soldering, and component-level replacement on most Intel and AMD platforms. This is work most other shops in Kigali won't touch. We do.
Pop-ups, ransomware, trojans, browser hijackers, background miners slowing everything down. We run deep multi-tool scans, remove all threats, patch security gaps, and harden Windows Defender or install proper endpoint protection. All your files stay intact.
Deleted files, formatted drives, failed HDD click-of-death, inaccessible SSD, corrupted partitions. Our recovery tools handle logical and mechanical failures. We recover documents, photos, databases, and business files. Clean room available for physical platter recovery. If we can't recover your data, you don't pay.
Struggling with lag, low storage warnings, or slow boot times? Upgrading to an NVMe SSD from a mechanical HDD is the single biggest performance improvement for any laptop. We source and install DDR4/DDR5 RAM and M.2 / SATA SSDs, clone your existing OS transparently so you lose nothing.
Laptop overheating, loud fan, CPU throttling under load, auto-shutdown during gaming or rendering? We disassemble the cooling system, remove years of dust buildup from heatsink fins, replace degraded thermal paste with Thermal Grizzly Kryonaut, and test thermals under full load. 10–20°C temperature drops are typical.
Fresh Windows 10/11 install, dual-boot Linux setup, macOS recovery, ChromeOS repair. We handle all major operating systems. Includes driver installation, Windows Update, Microsoft 365 activation assistance, and baseline security hardening. Backup strategy consultation included at no charge.
Dropping WiFi signal, Bluetooth not detected, slow wireless speeds, or WiFi adapter completely missing from Device Manager? We diagnose antenna cable faults, replace wireless cards (Intel AX200/AX210, Qualcomm, Realtek), and restore Bluetooth co-existence. Essential fix for hybrid workers and students.
Laptop not charging, loose DC jack, broken USB-C charging port, bent pins. We replace barrel jacks and USB-C/Thunderbolt power delivery ports via micro-soldering. Common on heavily used business machines. We also inspect and replace the power management IC on the board if the port alone is not the cause.
Spilled coffee, tea, or water on your laptop? Turn it off and bring it in straight away. We disassemble the unit within minutes, perform ultrasonic board cleaning to neutralise corrosive residue, treat corroded traces, and replace damaged components. Success rate is significantly higher when the device arrives powered off and dry.
Slow startup, heavy background processes, bloatware, fragmented storage, registry pollution, we perform a full system audit, remove startup junk, tune power profiles, optimise browser extensions, configure scheduled maintenance, and document what was changed. Ideal for laptops 2+ years old. Often doubles effective performance without hardware change.
Managing 10+ laptops for your company? We offer SLA-based maintenance contracts covering scheduled cleanings, OS patch management, hardware audit reports, priority repair slots, and a dedicated technician assigned to your account. Serving NGOs, banks, startups, and government offices in Kigali. Invoiced monthly with asset tracking.
Broken hinge, cracked chassis, snapped screen bezel, loose hinge screws causing screen wobble, we source hinge assemblies and body panels for popular models. Structural repairs include reinforced mounting points to prevent repeat failure. Essential for 2-in-1 and convertible laptops that see heavy daily use.
Not sure what's wrong? Our full diagnostic covers CPU stress testing, RAM bit-error scanning, storage SMART health analysis, GPU stability testing, battery cycle count audit, and network adaptor performance. You get a written report with clear recommendations. The diagnostic fee is waived when you proceed with a repair.
All major laptop and desktop brands. If it runs, we can fix it.
Transparent, structured, no surprises. You approve every step before we proceed. Our goal is to have your device back faster than anyone else in Kigali, with documentation proving it was done right.
"My HP EliteBook 840 came in dead, no power, no charge light. The team found a shorted MOSFET on the charge circuit, sourced the component same day, and had it back to me running before evening. Absolute legends."
— Business client, Kigali CBD
Walk in to our lab at KN 4 Ave, Nyarugenge (Room 9, under BK Headquarters parking) or submit a repair request using the booking form below. If you need a home/office visit for corporate clients, call us directly to schedule a pickup.
Our engineers run a full diagnostic within 2 hours of receiving your device. You get a WhatsApp or email quote with exact parts cost, labour, and estimated completion time. Nothing proceeds without your explicit approval.
Once approved, repairs begin immediately. We use calibrated tools and source parts from verified suppliers. Complex motherboard repairs may take 1–3 days. You receive live status updates via WhatsApp throughout.
Every repaired device goes through a post-repair checklist: stress test, thermal check, battery calibration, display uniformity test. You receive a repair receipt and 90-day warranty certificate. Payment only on pickup.
30-day free phone support included with every repair. If any related issue surfaces within the 90-day warranty window, we re-diagnose at zero charge. Corporate clients get direct WhatsApp access to their assigned technician.
Hardware repair is a craft. Ours is practised daily by two of Kigali's most experienced engineers.
An Electronics and Telecommunication Engineer with a decade of field expertise. He specializes in advanced hardware diagnostics, micro-soldering, and complex network infrastructure and administration.
A motivated analyst with technical training from APAER. He specializes in deep-layer diagnostics, assisting users with complex ICT challenges and supporting high-stakes technical maintenance operations.
Want to speak directly with the team, see certifications, or request a corporate visit?
Go to Contact Page and Meet the TeamFill in the form and our team will WhatsApp or email you with a diagnostic appointment confirmation within 1 hour during business hours.
We'll be in touch soon.
Save this reference number! You'll need it to track your repair status.
Walk in today, or book online and we'll confirm your slot within the hour. KN 4 Ave, Nyarugenge, Room 9, directly under Bank of Kigali HQ Parking.
Mon–Sat 8:00 AM – 6:00 PM · Nyarugenge, Kigali
Enter the reference number you received when you submitted your repair request.